Refund policy
Refund Policy
Effective Date: 01/01/2025
At Skyline Sawmill (J&C Enterprises LLC), we are committed to delivering high-quality products. However, please review our Refund Policy carefully before making a purchase.
1. No Refunds or Exchanges
All sales are final. We do not accept refunds or exchanges. Please ensure you have reviewed your order carefully before completing your purchase.
2. Product Inspection
We encourage you to inspect all products immediately upon receipt. If there are any issues or discrepancies with your order, please contact us within 7 of receiving your items.
3. No Guarantee on Certain Conditions
Due to the nature of our products, we cannot guarantee or confirm the following:
- Bugs or Insects: We cannot guarantee the absence of any bugs or insects in natural wood products, as these may arise under certain environmental conditions.
- Mold: We cannot confirm the presence or absence of mold, as this depends on the storage and environmental conditions outside of our control.
- Moisture Content: We cannot guarantee specific moisture content in wood products as it varies with environmental conditions and natural wood characteristics.
4. Shipping Damage
If your order arrives damaged, please contact us immediately with photos of the damage. We may work with the carrier to resolve the issue. However, we do not offer refunds or exchanges for damage that occurs after the item has been delivered.
5. Cancellation Policy
Orders can only be canceled within 12 hours of placing the order. Once the 12-hour window has passed, orders cannot be canceled or refunded.
6. Contact Us
If you have any concerns or questions regarding our Refund Policy, please contact us at:
Skyline Sawmill (J&C Enterprises LLC)
Email: info@skylinesawmill.com
Phone: 541-351-8048
Location: Tidewater, Oregon